Goods must be returned in their original packaging and fit for immediate resale. 

If you have changed your mind and simply wish to return goods, please contact us within 5 days after receipt of goods. All items must be returned in a resalable condition, in their original packaging and include all the relevant paperwork.

Semad Ltd. endeavour to deliver customer orders in accordance with their requirements. However, there may be times when errors occur and we will resolve any confirmed and agreed shortfalls or errors, at our expense. This will be deemed as full and final settlement and no further compensation will be considered.

Some items are non-returnable such as medical products. All relevant items contain details of this in their description. Should you need to return items for any reason, please contact us within 24 hours of receipt of delivery.

To arrange a return please contact our returns department (01) 8464378